We are pleased to share the attached Service Level Agreement (SLA) and Catalogue of Offerings available from the Open SUNY Center for Online Teaching Excellence (COTE). The SLA and Catalogue outline the full set of COTE services and supports available to campuses for the 2016-2017 fiscal year to support the implementation and ongoing competency development of online learning activities for SUNY campuses.


In response to requests from several campuses over the past year, the SLA includes an annual service option for competency development for campuses who prefer that approach. The services and associated fees within the SLA were developed after several conversations with interested campuses to refine our understanding of campus needs and time frames, to allow for easier and more flexible access to Open SUNY COTE supports and services, and so that they could be easily adapted to specific needs in the future.


If you have any questions, or are interested in learning more about Open SUNY COTE supports and services and these new options, you are invited to attend one of the following webinars:


Wednesday March 30th 11:00am – 12:00pm
Webinar Link: https://sas.elluminate.com/m.jnlp?password=M.882740B8C517E38849FE9E...
To join the teleconference only: Call-in number: 571-392-7703 PIN: 702 346 536 647


Friday, April 1st 3:00pm – 4:00pm
Webinar Link: https://sas.elluminate.com/m.jnlp?password=M.882740B8C517E38849FE9E...
To join the teleconference only: Call-in number: 571-392-7703 PIN: 702 346 536 647

The Webinars will be recorded and available for anyone who is not able to attend one of them.
To participate for the 2016-2017 fiscal year, please return the signed SLA to Sandy Cowin at sandy.cowin@suny.edu by June 30, 2016.


Thank you to everyone who provided input and feedback as we were developing the SLA. We hope this set of services and supports will meet campus needs and will look for your feedback in the coming year as we continue to improve services for the future.

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Notes

new member guide

Created by Alexandra M. Pickett Aug 19, 2010 at 11:52am. Last updated by Alexandra M. Pickett Jun 23, 2015.

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